Fix payment issues on your account

If yous try to buy something on Google Play only your payment is declined or won't procedure, try the steps below.

Troubleshoot Payment and Order Issues

If you've bought something then have a problem with or question about it, run into bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alarm, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Try to pay with a different payment method

If in that location's a trouble with 1 payment method y'all can endeavor paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Get back to the detail you want to purchase & tap the price.
  3. Tap the electric current payment method.
  4. Choose a unlike payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Ready credit and debit card errors

At that place may be a trouble with your credit or debit card if you run into i of the following fault messages:

  • "Unable to procedure payment: low bill of fare residuum"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or try another card"

To fix these errors, try the following steps:

Make certain your bill of fare & address information is up to engagement

Expired credit cards or old billing addresses are a mutual reason for payments not to piece of work properly. To update this information utilize Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to employ for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your card accost matches the accost in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the cypher code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method yous are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase once again.

Submit any actress information that is requested

If the error message is followed by instructions for submitting additional data to Google, delight submit information technology. We will not exist able to procedure the transaction on your account without this information.

Check you accept sufficient funds for the purchase

Sometimes a transaction is declined considering of bereft funds. Check your account to make sure you have enough to consummate the purchase.

Contact your bank or carte du jour issuer

Your menu may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to ask nigh the transaction and see if they know the reason for the decline.

Prepare errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an event with your business relationship"

If you encounter this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a fiddling more than information to protect your account against fraud.
  • We need a little more data to comply with European union law (Customers from European Union member states but).

To aid set up these problems:

  1. Go to the payments center.
  2. Take action on whatsoever errors or requests in the payments heart.
    • You might demand to verify your identity before you can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment data are upwardly to engagement.

If you are trying to pay by directly carrier billing (pay through your mobile service provider nib)

If you're having trouble paying through straight carrier billing, try the following:

  • Make certain yous're continued to your carrier network, directly or past wi-fi.
  • Make sure you lot've added direct carrier billing as a payment method.
  • Make sure yous're using the local currency.

If you lot yet have problems, contact your mobile phone service provider for help.

If y'all tin can't add a payment method or have a problem with a different payment method

If yous're having a problem with a different payment method, go to Google Payments to fix the effect.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Wait for any notifications or requests for information & provide annihilation that'southward asked for.
  3. Check that your address is upwards to date.
  4. Check that the payment methods listed are the ones you want to apply.

Card is grayed out & says "verify on pay.google.com"

Your carte was reported every bit stolen. You lot must verify the carte before you lot can use it again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, yous'll find a temporary charge on your card statement along with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If y'all endeavour to verify the payment method once again:

  1. Confirm which menu you want to verify.
  2. Bank check how long ago you lot tried to verify your carte.
    • If less than ii days: Look upward to two days.
    • If more than two days: Check your card statement. You should detect a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Carte is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different card.

If the card yous want to employ isn't listed, follow the on-screen instructions to add together a new card.

If you lot use dual SIM card devices

Check if the right SIM card is in slot 1 and remove whatsoever SIM card from slot 2.

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